Vivo Privacy Policy

Welcome to Vivo’s Privacy Policy. We provide a service to help you learn to meditate and share your experiences so you might lead a healthier and happier life. To provide our services to the best of our abilities, it is often necessary for us to collect and use information about you.

The Privacy Policy explains how we may collect, use, disclose, and secure information we obtain through the Service. The terms “Vivo ,” “we,” and “us” include Sphere Labs, Inc., dba Vivo and our affiliates and subsidiaries. This Privacy Policy is incorporated by reference into our Terms of Use Any capitalized terms used and not defined in this Privacy Policy shall have the meaning given to them in the Terms of Use.

“Personal Information” can be used to readily identify, contact, or locate you.

Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. Except where required by law, we do not consider Personal Information to include information an individual makes public through the Service or information about a device.

How WE Use Your Information

We use information to:

  • facilitate and improve our services; and
  • communicate with you.

We may use anonymized information for any purpose, including for marketing purposes.

Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes. For example, we may use information about your Service usage to analyze progress towards achievements and badges. We will use the health-related information obtained via Apple Health to provide the Service, but not for advertising or any use-based data mining purposes. We may use and retain any data we collect to provide and improve any of our services.

Communications. We may send email to the email address you provide to us and push notifications to your mobile device if they are enabled, to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other Service-related purposes.

Marketing. We may use information, including Personal Information, to provide online advertising to you and others on the Service and on other websites and online services, and to send you information we think may be useful or relevant to you. You may opt out of email marketing by using the unsubscribe link in a marketing email. You may opt-out of targeted online ads using the information further below.

Aggregate Data. We may anonymize or aggregate data collected through the Service and use and disclose it for any purpose.

The Service Collects Your Information

We collect information when you:

  • register to use the Service;
  • log in with social media credentials;
  • use the Service; and
  • communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.

Registration and Account Information. You must register to use the Service. To register, you may need to provide Personal Information, such as your name, password, and email address. You may also provide other optional information, such as your age, sex, and meditation experience.

Social Connect. When you choose to log-in and connect your social media account to your Service profile, we collect Personal Information from that social media website. For example, when you log-in with your Facebook account, we may collect the Personal Information you have made publicly available in Facebook, such as your name, user ID, profile picture, cover photo, username, gender, networks, age range, language, country, and any other information you have made public. We may also obtain other non-public information, such as email address and telephone number, from social media websites, with your permission. We may collect information from such social media websites in an ongoing manner so we can update your profile.

Using the Service. We collect information you provide through the Service. For example, when you interact with other users by challenging them to head-to-head meditation competitions or invite them to start a course with you, the Service will collect the information you provide in such submissions, including any Personal Information.

Mobile Device Health Data Services. If you choose to connect the Service to third-party services, such as Google Fit or Apple Health, we may request your permission to access health-related information from them. The third parties may offer you tools to limit which data we access.

Making Payments. When you make payments through the Service, you may need to provide financial account information, such as your credit card number, to our third-party service providers. We do not collect or store such information, though we may receive information about completed transactions that does not include credit card or bank account numbers.

Communicate with Us. We may collect Personal Information through your communications with our customer-support team or through other communications with us, including through social media.

Location Information. We may infer your general location (e.g., state or neighborhood) from your IP address and other data. Collection of this information will permit us to personalize the content and advertising we show you and to otherwise improve the Service.

Information and Content from Your Device. The Service automatically collects information about your device, such as a device ID and browser type, so that we can provide and customize functionality, such as push notifications. With your permission, the Service may access and collect information from your device’s contact list and photo storage.

Automatic Data Collection: Cookies and Related Technologies. When you visit our Service or open our emails, we and our third-party partners, such as advertising networks, social media widgets, and analytics providers, may collect certain information by automated means, such as cookies, web beacons and web server logs. By using the Service, you consent to the placement of cookies, beacons, and other similar technology in your browser and on emails in accordance with this Privacy Policy. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Service. We may use this information, for example, to determine how many users have viewed certain pages or opened messages or newsletters, or to prevent fraud. We may link this data to your profile. Our partners also may collect information about your online activities over time, on other devices, and on other websites or apps, if those websites and apps also use the same partners. When they provide such services, they are governed by their own privacy policies. We currently use Google Analytics to collect and process certain website usage data. To learn more about Google Analytics and how to opt out, please visit . We currently use Mixpanel to collect and process certain website usage data. To opt out of Mixpanel collecting usage information, please visit If you get a new computer, install a new browser, erase or otherwise alter your browser's cookie file (including upgrading certain browsers) you may clear the Mixpanel opt-out cookie and need to opt out again. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly. The Service does not respond to browser do-not-track signals.

By using the Service, you are authorizing us to gather, process, analyze, and retain data related to the provision of the Service. We may retain such information, including Personal Information, indefinitely.

wE May Disclose Your Information

We may share information:

  • with our third-party vendors and service providers;
  • with other users;
  • with social networks, at your direction;
  • for marketing and advertising purposes;
  • to comply with legal obligations;
  • to protect and defend our rights and property; and
  • with your permission.

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission.

We Use Vendors and Service Providers. We may share any information we receive with vendors and service providers we use to help us provide and improve the Service. For example, we will provide Personal Information to payment processors as part of financial transactions and to service providers that provide web and database hosting services.

Displaying to Other Users. The information and content you provide to the Service may be displayed on the Service. Other users of the Service may be able to see some information about you, such as your name, picture, biographical information, meditation session and progress information, and Service usage information. The Service may have settings that permit you to adjust who sees what information. We are not responsible for how other users will view and use the posted information.

Social Networking Websites. The Service may allow you to share information, including Personal Information, with social networking websites, such as Facebook. Their use of the information will be governed by their privacy policies, and we are not responsible for how they treat the information.

With Mobile Device Health Data Services. We may disclose the health-related information obtained via Apple Health as necessary to provide the Service and as described in this Privacy Policy, but not for advertising or any use-based data mining purposes. If you permit the Service to connect to third-party services, such as Google Fit or Apple Health, with your permission we will share some information with them, such as the length of time you meditated. Such third-party services may provide additional controls to limit the information the Service provide to them. We are not responsible for what such third-party services may do with the information you choose to share with them.

Marketing. We do not rent, sell, or share personal information about you that we collect on the Service with other people or unaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to data collected by the Service to enable the delivery of online advertising to you and others on the Service and on other websites and online services, or to send you information we think may be useful or relevant to you.

You may be able to opt out of receiving personalized advertisements on this browser or device from advertisers, or other advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations. Links to those Services are here:

Network Advertising Initiative:

Digital Advertising Alliance:

· Browser Opt-Out:

· App Opt-Out:

Google Ads:

Twitter Ads:

Facebook Ads:

Pinterest Ads:

Snapchat Ads:

You may also be able to change your mobile device settings to opt out of personalized advertising through apps. For example, for iOS mobile devices, go to “Settings” from your device’s home screen; scroll down to “Privacy”; select “Advertising”; and turn on “Limit Ad Tracking.” Also, for location-based ads, you may go to “Settings” from your device’s home screen; select “Privacy”; select “Location Services”; select “System Services”; and de-select “Location-Based Apple Ads.” For Android mobile Devices, go to “Google Settings” on your Device; select “Ads”; and check the box labeled “Opt Out of Interest-Based Ads.”

When you opt out of personalized advertising, you may continue to see online advertising on the Service and/or our ads on other websites and online services.

Legal and Similar Disclosures . We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.

Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Vivo assets, or transition of service to another provider, your information may be disclosed in connection with the negotiation of such transaction, and/or sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.

With Your Permission. We may also disclose your Personal Information with your permission.


We take steps in an effort to treat your information securely.

We take steps in an effort to treat your information securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you.

Children’s Privacy

We do not knowingly collect personal information from children under 13. We will take steps to delete it if we learn we have collected it.

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.

international users

By using the Service, you will transfer data to the United States.

If you are using the Service, you agree to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.


If you would like to request that we update or correct any information that you have provided to us through your use of the Service or otherwise, or if you have suggestions for improving this Privacy Policy, please send an email to


We may revise this Privacy Policy, so review it periodically.

Posting of Revised Privacy Policy. We will post any adjustments to the Privacy Policy on this web page, and the revised version will be effective when it is posted.

New Uses of Personal Information. From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.

Contact Information

Sphere Labs, Inc.

1612A Baker Street

San Francisco, CA 94115